As an authorised online store of Cafelat, Cafelat UK Limited ensures that you, the customer, are satisfied with your purchase. The entire purpose of Cafelat is to create exceptional barista tools designed by baristas for baristas, and we are confident that you will be very pleased with your purchase.
All products are inspected and packed by us before shipping. We do not have a large warehouse of generic products sitting on shelves that we never see or inspect. The product you receive will have been checked by Cafelat and Cafelat UK Limited once again.
If you wish to return any products, please visit our 'Returns' page for more information.
Damages and issues
Please inspect your order upon receipt and notify us via the Contact Us Form (After-sales service) within 7 calendar days of delivery if the product is obviously defective in manufacturing, damaged during transit, or if you receive the wrong product. This will allow us to assess the issue and resolve it accordingly. However, in order to be eligible for an exchange or refund, you MUST NOT use, install, or modify the products in any way. While the products are in your possession, it is your responsibility to take reasonable care of them. We will offer a repair, exchange, or refund, at our discretion.
If the fault has arisen from misuse, the customer is responsible for the carriage and any costs associated with rectifying the problem.
If delivery is not refused and you fail to notify Cafelat UK Limited accordingly, we will not be liable for any defects and you will be obligated to pay for the goods.
Cafelat UK provides a 1-year warranty on manufacturing defects for the Cafelat Robot - Manual Espresso Maker, starting from the date of purchase. Please visit the Cafelat Robot - 'Warnings & Warranty' page for more information.
For other parts and accessories, please refer to each product page for specific warranty information.